Frequently Asked Questions
Quick answers about our toolkits — editing, delivery, licensing, payments and support.
Are the templates editable?
Yes. Every toolkit is a set of fully editable Microsoft Office files (Word, Excel and, where relevant, PowerPoint). You can change wording, add your logo and branding, and adapt each document to your organisation.
How do I receive my toolkit?
Instantly. As soon as your payment is confirmed, a download link appears on the order-confirmation page and is emailed to you. There is no waiting and nothing is shipped.
Is this a one-time payment or a subscription?
It is a one-time payment. Once you buy a toolkit, the files are yours to keep and use — there are no recurring fees.
Which version of the standard are the templates aligned to?
Each toolkit is written to the current published version of its standard (for example ISO/IEC 27001:2022). Product pages state the version, and we refresh our toolkits when a standard is revised.
Do the templates work with Microsoft Word and Excel?
Yes. The documents are standard .docx and .xlsx files that open in Microsoft Office, and they also work in compatible suites such as Google Docs/Sheets and LibreOffice.
Do you provide refunds?
Yes. Every purchase is backed by our 30-day money-back guarantee. If a toolkit is not right for you, email us within 30 days for a full refund.
Is it safe to pay by card?
Absolutely. Payments are processed securely by Stripe over an encrypted connection. We never see or store your full card details.
Can I use one toolkit for more than one company?
A toolkit is licensed for the internal use of a single organisation. If you are a consultant or need to use it across multiple companies, contact us and we will arrange a suitable licence.
Will I get support if I have a question?
Yes. Our team is happy to help — just email info@iso-toolkits.com and we will get back to you.
Do I need any special software?
No specialist software is required — just Microsoft Office or a compatible office suite to open and edit the documents.