Shipping & Delivery Policy
Your toolkits are delivered digitally — here is exactly how and when you will receive them.
All ISO-Toolkits products are fully digital — there is nothing to ship. Here is exactly how and when you receive your toolkit after purchase.
Delivery time
Your toolkit is available to download instantly as soon as your payment is confirmed, and a download link is also emailed to you automatically. In the rare event of a delay, delivery is completed within 24 hours (excluding weekends and public holidays).
Delivery method
Every product is delivered digitally. You can download it directly from the order-confirmation page, and a copy of the link is sent to the email address you provide at checkout.
Shipping charges
There are no shipping charges — all products are digital downloads.
Lost or damaged items
Because our toolkits are digital, they cannot be lost or damaged in transit. If you have any trouble downloading or opening a file, our team is happy to help — just contact us.
Technical requirements
Our documents are supplied in standard Microsoft Word and Excel formats. Before purchasing, please make sure you have Microsoft Office or a compatible office suite installed. We cannot be held responsible for issues caused by incompatible software or devices.
Refunds
Every purchase is backed by our 30-day money-back guarantee. See our Money-Back Guarantee for full details.
Licence & intellectual property
All products are provided under a licence agreement, and by completing your purchase you agree to its terms. Intellectual property rights in the templates are owned by Governance Docs LLC. You may not reproduce, redistribute, or resell the documents without our written permission.
We may update or amend this Shipping & Delivery Policy at any time without prior notice.