ISO 20000

Understand the ISO 20000 clauses of ISO/IEC 20000-1:2018, from context and leadership to service delivery processes, SLAs and continual improvement.

A clear, accurate guide to ISO 20000 service management: what ISO/IEC 20000-1:2018 covers, its processes, SLAs, and how it differs from ITIL.

ISO 20000 vs ITIL explained: how the certifiable IT service management standard compares to ITIL best-practice guidance, and how they work together.

A clear, step-by-step guide to the ISO 20000 certification process for IT service management, from gap analysis and SMS build to audit stages.

A clause-by-clause ISO 20000 requirements checklist for ISO/IEC 20000-1:2018 to run a gap analysis and get your SMS audit-ready for certification.

A practical ISO 20000 IT service management guide to ISO/IEC 20000-1:2018 — the SMS structure, key processes, ITIL differences and certification.